Cookies

a. Cookies may be used when you are visiting our websites. Technically, these are so-called HTML cookies and similar software tools such as Web/DOM Storage or Local Shared Objects (so-called "Flash cookies"), which we collectively refer to as cookies.

b. Cookies are small files that are stored on your desktop, notebook or mobile device while you visit a website. Cookies make it possible, for example, to determine whether there has already been a connection between the device and the websites; take into account your preferred language or other settings, offer you certain certain functions (e.g. online forms) or recognize your usage-based interests. Cookies may also contain personal data.

c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you agree to the use of cookies that are not technically required in our Consent Management System. You will find further information and decision-making options here.

d. The use of cookies also depends on the settings of the web browser you are using (e.g., Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox). Most web browsers are preset to automatically accept certain types of cookies; however, you can usually change this setting. You can delete stored cookies at any time. Web/DOM storage and local shared objects can be deleted separately. You can find out how this works in the browser or device you are using in the manual of the learner.

e. The consent to, and rejection or deletion of, cookies are tied to the device and also to the respective web browser you use. If you use multiple devices or web browsers, you can make decisions or settings differently.

f. If you decide against the use of cookies or delete them, you may not have access to all functions of our websites or individual functions may be limited.

Power Apps portals also use cookies to store information for various purposes. The following table describes the cookies used by Power Apps portals and their lifetime.

Cookie name	Description	Cookie Typ
__RequestVerificationToken	Used by the anti-forgery system.	Session
.AspNet.ApplicationCookie	Used to identify user sessions. A user session starts when a user searches through the portal for the first time. It ends when the session is closed.Authentication site settings can be used to change the session expiration time.	Session
adxPreviewUnpublishedEntities	Saves the preview's ON/OFF mode used on the traditional CMS system for portal administrators.	Session
adx-notification	Used with basic form actions to save warning messages that must be displayed during forwarding.	Session
ARRAffinity	Automatically added by Azure sites, ensuring requests are balanced between different websites. Does not store any user data.	Session
ASP.NET_SessionId	Used to maintain the session of a logged-in user and prevent them from having to log back in.	Session
ContextLanguageCode	Saves the default language of the user accessing the portal within a session and across web pages. The cookie is deleted at the end of the session.	Session
Dynamics365PortalAnalytics	Critical service cookie for anonymous analysis of service usage which is aggregated for statistical purposes.	Session
iisDSTObserved	Saves a value indicating whether daylight saving time currently applies.	Session
isDSTSupport	Indicates whether a specific date and time is in daylight saving time.	Session
timeZoneCode	Saves the "Time zone code" field's value from the CRM time zone definition table for the current time zone.	Session
timezoneoffset	Saves the time zone difference between UTC and local browser time.	Session
_pk_id	Statistics cookie (anonymous) for storing a unique user ID. Expiration period: 13 months.	Typ 3
_pk_ses	Statistics cookie (anonymous) for storing a unique session ID. Expiration period: session, max. 30 minutes.	Typ 3
_pk_hsr	Cookie (anonymous) for Matomo heatmap or Matomo session recording. Expiration period: session, max. 30 minutes.	Typ 3

Privacy Statement

The controller as per the EU General Data Protection Regulation ("GDPR") is:
Daimler Truck Service Cards GmbH & Co. KG ("We")
Mainparkstr. 2 │ 63801 Kleinostheim │ Germany
Email: servicecards-info@daimlertruck.com

Chief Data Privacy Officer:
Daimler Truck AG
Konzerndatenschutzbeauftragte
HPC DTF2B │70745 Leinfelden-Echterdingen │ Germany
Email: dataprivacy@daimlertruck.com

1. Data protection
We appreciate you visiting our website and your interest in the products we offer. Protecting your personal data is very important to us. In this Privacy Policy, we explain how we collect your personal data, what we do with it, for what purposes and on what legal basis we do so, and what rights you have on that basis. We will also refer you to Daimler Truck's Data Protection Policy EU:

Daimler Truck Data Protection Policy

Our privacy statements on the use of our websites and the Daimler Truck AG Data Protection Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please read the data protection provisions on the websites of those providers.

2. Collecting and processing your personal data
a. Whenever you visit our websites, we store certain information about the browser and operating system you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message); the usage of features on the website; the search terms you may have entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open. In addition, we store your IP address and the name of your Internet service provider for seven days. This is for security reasons, in particular, to prevent and detect attacks on our websites or attempts at fraud.

b. We only store other personal data if you provide this data, e.g. as part of a registration, contact form, chat, survey, price competition or fort he execution of a contract, and even in these cases only insofar as this is permitted to us on the basis of a consent given by you or in accordance with the applicable legal provisions (see section 7).

c. If personal data is collected as part of a complaints form, we will store it for a period of thirty (30) days to fulfill its intended purpose.

d. You are neither legally nor contractually obligated to share your personal information. However, certain features of our websites may depend on the sharing of personal information. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality.

3. Purpose of use
a. We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities.

b. If you share additional information with us – for example, by filling out a registration form, contact form, chat, survey, contest entry or to execute a contract with you – we will use that information for the designated purposes, purposes of customer management and – if required – for purposes of processing and billing and business transactions within the required scope in each instance.

c. For other purposes (e.g. display of personalized content or advertising based on your usage behaviour), we and, if applicable, selected third parties, use your personal data if and to the extent you give your consent through our consent management system. You will find further information and decision-making options here.

d. In addition, we use personal data to the extent that we are legally obliged to do so (e.g., storage for the fulfilment of commercial or tax-related retention obligations, release in accordance with official or judicial orders, e.g. to a law enforcement authority).

4. Transfer of personal information to third parties; Social Plugins; Use of service providers
a. Our websites may also contain an offer of third parties. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose).

b. When we use social plug-ins on our websites from social networks like YouTube, we integrate them as follows:
When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server oft he respective network.
If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plug-in. A social network cannot a visit to other Daimler websites until you have activated an existing social plug-in.
When you activate a social plug-in, the network transfers the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers taking place between the network and your system, and your interactions on that platform are governed solely by the privacy policies of that network.
The social plug-in remains active until you deactivate it or delete your cookies (see section 5.d).

c. If you click on the link to an offer or activate a social plug-in, personal data may reach providers in countries outside the European Economic Area that, from the point of view of the European Union ("EU"), may not guarantee an "adequate level of protection" fort he processing of personal data in accordance with EU standards. Please remember this fact before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data.

d. We also use qualified service providers (e.g., IT service providers, marketing agencies) to operate, optimize and secure our websites. We only pass on personal data to the latter insofar as this is necessary for the provision and use of the website and its functionalities, for the pursuit of legitimate interests, to comply with legal obligations, or insofar as you have consented there to (see section 7). You will find more information regarding recipients of personal data in our Consent Management System.

5. Cookies
a. Cookies may be used when you are visiting our websites. Technically, these are so-called HTML cookies and similar software tools such as Web/DOM Storage or Local Shared Objects (so-called "Flash cookies"), which we collectively refer to as cookies.

b. Cookies are small files that are stored on your desktop, notebook or mobile device while you visit a website. Cookies make it possible, for example, to determine whether there has already been a connection between the device and the websites; take into account your preferred language or other settings, offer you certain certain functions (e.g. online forms) or recognize your usage-based interests. Cookies may also contain personal data.

c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you agree to the use of cookies that are not technically required in our Consent Management System. You will find further information and decision-making options here.

d. The use of cookies also depends on the settings of the web browser you are using (e.g., Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox). Most web browsers are preset to automatically accept certain types of cookies; however, you can usually change this setting. You can delete stored cookies at any time. Web/DOM storage and local shared objects can be deleted separately. You can find out how this works in the browser or device you are using in the manual of the learner.

e. The consent to, and rejection or deletion of, cookies are tied to the device and also to the respective web browser you use. If you use multiple devices or web browsers, you can make decisions or settings differently.

f. If you decide against the use of cookies or delete them, you may not have access to all functions of our websites or individual functions may be limited.

6. Security
We take technical and organizational security measures in order to protect your information managed by us from being tampered with, lost, destroyed, or accessed by unauthorized individuals. We are continuously improving our security measures in line with technological advancements.

7. Legal foundations for processing
a. If you have given us your consent to process your personal information, then that is the legal foundation for processing it (Art. 6, para. 1, letter a, of the EU's General Data Protection Regulation, or GDPR).

b. Art. 6, para. 1, letter b, of the GDPR is the legal basis for processing personal information for the purpose of entering into a contact or performing a contract with you.

c. If processing your personal information is required to fulfill our legal obligations (e.g. data retention), we are authorized to do so by Art. 6, para. 1, letter c, of the GDPR.

d. Furthermore, we process personal information for purposes of protecting our legitimate interests as well as the interests of third parties in accordance with Art. 6, para. 1, letter f of the GDPR. Examples of such legitimate interests include maintaining the functionality of our IT systems as well as the (direct) marketing of our products and services (to the extent not covered by your consent) and those of third parties and the legally required documentation of business contacts. As part of the consideration of interests required in each case, we take into account various aspects, in particular the type of personal information, the purpose of processing, the circumstances of processing and your interest in the confidentiality of your personal information.

8. Deleting your personal data
Your IP address and the name of your Internet service provider, which we store for security reasons, are deleted after seven days. Moreover, we delete your personal information as soon as the purpose for which it was collected and processed has been fulfilled. Beyond this time period, data storage only takes place to the extent made necessary by the legislation, regulations or other legal provisions to which we are subject in the EU or by legal provisions in third-party countries if these have an appropriate level of data protection. Should it not be possible to delete data in individual cases, the relevant personal data are flagged to restrict their further processing.

9. Rights of data subjects
a. As a data subject, you have the right of access (Art. 15 GDPR), right to rectification (Art. 16 GDPR), right to erasure (Art. 17 GDPR), right to restriction of processing (Art. 18 GDPR) and right to data portability (Art. 20 GDPR).
b. If you have consented to the processing of your personal data by us, you have the right to revoke your consent at any time. The legality of processing your personal data before revocation remains unaffected. We may further process such data pursuant to another applicable legal basis, e.g. for the fulfilment of our legal obligations (cf. section "Legal bases of processing").

c. Right of Objection
For reasons relating to your particular situation, you have the right to file an objection at any time to the processing of personal data pertaining to you that is collected under Section 6 Clause 1 e) GDPR (data processing in the public interest) or Section 6 Clause 1 f) GDPR (data processing on the basis of a balance of interests). If you file an objection, we will continue to process your personal data only if we can document mandatory, legitimate reasons that outweigh your interests, rights and freedoms, or if processing is for the assertion, exercise or defense of legal claims. To the extent we use your personal data for direct marketing based on legitimate interests, you have the right to object at any time without giving reasons.

d. We ask you to address your claims or declarations to the following contact address if possible:
servicecards-info@daimlertruck.com.

e. If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a competent data protection supervisory authority (Art. 77 GDPR).

10. Newsletter
Our website does not offer a newsletter.

11. Processing of personal data as part of application precess
a. Purpose of Processing
We process your personal data as part of application and decision-making processes regarding the conclusion of an employment contract.
No automated decision-making occurs.

b. Legal Foundation for Processing
This processing occurs on the basis of Article 6, Paragraph 1, letter b of the GDPR.

c. Recipients or categories of recipients of personal data
Your personal data will only be processed by internal bodies (human resources, the manager for the position, management board). Your data is not transmitted to third parties, except to our service provides as part of order processing. There is no intention to transfer your personal data to third countries or international organizations.

d. Retention Period
The data is deleted 6 months after the conclusion of the application process. If an employment contract is concluded or there is an interest in extending the retention period, we will inform you separately about the use of your data in the employment relationship or obtain your consent to extend the retention period.

12. Data transmission of recipients outside the European economic area
a. When using service providers (see section 4. d.) and passing on data to third parties based on you consent (see section 3.c.), personal data may be provided to recipients in countries outside the European Union ("EU"), Iceland, Liechtenstein and Norway (= European Economic Area) are transferred and processed there, in particular USA, India.

b. From the EU’s point of view, the following countries (link to list) have an adequate level of protection for the processing of personal data in accordance with EU standards (adequacy decision). We agree with recipients in other countries on the use of EU standard contractual clauses or the Swiss-U.S. Privacy Shield, binding corporate rules or other applicable instruments (if any) to create an "adequate level of protection" according to legal requirements. For more information, please use the contact details given in section 9.d. above.

Last update: 07-2025

Legal notice

Copyrights.
Copyright Daimler Truck Service Cards GmbH & Co. KG. All rights reserved. All texts, images, graphics, sound files, video files and animation files as well as their arrangements are subject to copyright and other laws for the protection of intellectual property. They may not be copied for commercial purposes or for distribution, nor may they be modified and used on other websites. Some Daimler Truck Service Cards GmbH & Co. KG Internet pages also contain material that is subject to the copyright of those parties who have made it available.

Products and prices.
Changes may have been made to products and services (including changes in design or shape, deviations in colour) since individual pages went to press. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification or service scope. Colours may differ slightly for technical reasons. Individual pages may also contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. Unless otherwise stipulated in the terms and conditions of sale or delivery, the prices valid on the day of delivery apply. For our contractual partners, the prices are recommended retail prices. Please consult a company-owned sales and service outlet or an authorised dealer for the latest details.

Trademarks.
All brands of Daimler Truck AG mentioned on our Internet pages are registered trademarks. This applies in particular to the model names and all logos and emblems of the company.

Trademark Notice.

  and Mercedes-Benz are trademarks of Mercedes-Benz Group AG.

Licence rights.
We would like to offer you an innovative and informative Internet program. We therefore hope that you will be as enthusiastic about our creative design as we are. However, we kindly ask for your understanding that we and Daimler Truck AG must protect our intellectual property, including patents, trademarks and copyrights, and that these Internet pages cannot grant any licence rights to our intellectual property or the intellectual property of Daimler Truck AG.

Forward-looking statements.
Our Internet pages contain forward-looking statements about our current assessment of future events. Words such as “aim”, “ambition”, “anticipate”, “assume”, “believe”, “estimate”, “expect”, “intend”, The words “may”, “plan”, “project”, “should” and similar expressions are used to identify forward-looking statements. These statements are subject to a number of risks and uncertainties. Here are just a few examples:
•an unfavourable development of the global economic situation, in particular a decline in demand in our main sales markets,
•a deterioration in our refinancing opportunities on the credit and financial markets, •unavoidable events of force majeure such as natural disasters, pandemics, acts of terrorism, political unrest, military disputes, industrial accidents and their consequences on our sales, purchasing, production or financing activities,
•changes in exchange rates, customs and foreign trade regulations,
•a change in consumer behaviour;
•a possible loss of acceptance of our products and services with the consequence of an impairment in the enforcement of prices and in the utilisation of production capacities,
•increases in fuel and raw material prices,
•interruptions in production due to material shortages, workforce strikes or supplier insolvencies,
•a decline in resale prices of used vehicles,
•the successful implementation of cost reduction and efficiency improvement measures,
•the business prospects of the companies in which Daimler Truck AG holds significant holdings,
•the successful implementation of strategic cooperations and joint ventures,
•changes in laws, regulations and official guidelines, in particular insofar as they affect vehicle emissions, fuel consumption and safety,
•as well as the conclusion of ongoing investigations by or initiated by authorities and the outcome of pending or threatened future legal proceedings and other risks and uncertainties, some of which are described in the current annual reports of Daimler Truck AG or in the current interim report under the heading “Risk and Opportunity Report”.

If any of these risks and uncertainties materialise, or if the assumptions underlying any of our forward-looking statements prove incorrect, then our actual results may be materially different from those we express or imply by such statements.

We do not intend or assume any obligation to update these forward-looking statements. Any forward-looking statement speaks only as of the date on which it is made.

Responsibility.
The information and statements on these pages do not represent any assurance or warranty, either expressed or implied. In particular such information is not an implied promise or warranty in respect of quality, marketability, fitness for any particular purpose, or the non-infringement of laws and patents.

Insofar as advice or a recommendation is provided on our websites, Daimler Truck Service Cards GmbH & Co. KG is not obliged to compensate for any damage arising from compliance with the advice or recommendation, without prejudice to any liability arising from a contractual relationship, tort or other legal provision.

Furthermore, Daimler Truck Service Cards GmbH & Co. KG excludes any liability when downloading files made available by Daimler Truck Service Cards GmbH & Co. KG on our websites for breaches of duty caused by slight negligence, insofar as these do not affect essential contractual obligations as well as life, health or bodily injury or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents.

Our Internet pages also contain links to other websites. We would like to point out that we have no influence over the design and content of the linked sites. Consequently, we cannot assume any liability for the topicality, correctness, completeness or quality of the information provided there. In view of this, we hereby distance ourselves from all content of these pages. This declaration applies to all links to external sites contained on our Internet pages and to the content of such sites.

Information on online dispute resolution.
The EU Commission has created an Internet platform for online dispute resolution (so-called “OS platform”). The ODR platform serves as a point of contact for the out-of-court resolution of disputes relating to contractual obligations arising from online purchase contracts. You can access the ODR platform at the following link:
http://ec.europa.eu/consumers/odr

Notice in accordance with Section 36 of the German Consumer Dispute Resolution Act (VSBG).
Daimler Truck Service Cards GmbH & Co. KG will not participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG) and is not obliged to do so.

Order of priority.
Terms of Use for a Digital Offering take precedence over these legal notices.

Our whistleblower system

We can only achieve long-term goals with fairness and honesty and ensuring trustful cooperation in our company. Our SpeakUp whistleblower system helps us to speak up directly about misconduct and rule violations. SpeakUp is an important element of good corporate governance and an integral part of our Compliance Management System throughout the Daimler Truck Group.

Further information and reporting channels